You can cancel your reservation through the 'My Account' section or the transfer details page by clicking the 'Cancel' option.
Is there a cancellation fee?
Cancellation fees depend on the policy specified during booking. We recommend reviewing cancellation terms before confirming your reservation.
When will I receive my refund?
Once your refund is approved, the amount is typically processed within 3-5 business days, depending on your bank.
Can I cancel my transfer for free?
Customers can cancel their transfers for free up to 24 hours before the scheduled transfer time. Cancellation fees apply as follows: Up to 12 hours before: 10% fee, Up to 9 hours before: 15% fee, Up to 6 hours before: 20% fee, Up to 3 hours before: 50% fee, Up to 1 hour before: 100% fee (no refund).
