How much is deducted if I cancel a confirmed booking?
Cancellation deductions apply based on the timing of the cancellation: Up to 12 hours before: 10% fee (0.1 rating point deduction), Up to 9 hours before: 15% fee (0.2 rating point deduction), Up to 6 hours before: 20% fee (0.3 rating point deduction), Up to 3 hours before: 50% fee (0.4 rating point deduction), Up to 1 hour before: 100% fee (0.5 rating point deduction).
If I provide incorrect or incomplete information or documents, who is responsible?
You are responsible for any type of information and documents provided through the application. The Intermediary Company cannot be held liable for any issues or additional costs arising from the submission of incorrect or incomplete information.
Can I charge a fee for additional services?
You cannot charge extra fees for requests entered before making an offer during the reservation process. When making the offer, you should also include pricing for these services.
What happens if a customer does not show up but does not cancel?
If the customer does not cancel but fails to appear, the service provider is entitled to the full payment.
Who is responsible if a restricted item is found in the vehicle?
The service provider is solely responsible for any restricted items found in the vehicle.
What should I do in case of an accident or emergency?
The service provider holds full legal and financial responsibility. Immediate notification to Ottobus is required.
When and how are commissions deducted?
Ottobus deducts its commission before transferring the remaining balance to your bank account. Payments are processed within 3 business days after confirmation.
Are there limits on the number of vehicles a provider can register?
Ottobus reserves the right to impose limits on the number of vehicles a service provider can register.
What documents do I need as a driver?
Required documents include transport licenses (e.g., D2 Certificate, TURSAB license, driver certifications).
What happens if the customer complains that the service is defective?
If the customer terminates the transfer due to the service being defective and this is caused by your (the Service Provider's) fault, you will be required to pay the commission fee specified in the contract to the Intermediary Company.
