What happens if a customer does not show up but does not cancel?
If the customer does not cancel but fails to appear, the service provider is entitled to the full payment.
Who is responsible if a restricted item is found in the vehicle?
The service provider is solely responsible for any restricted items found in the vehicle.
How much is deducted if I cancel a confirmed booking?
Cancellation deductions apply based on the timing of the cancellation: Up to 12 hours before: 10% fee (0.1 rating point deduction), Up to 9 hours before: 15% fee (0.2 rating point deduction), Up to 6 hours before: 20% fee (0.3 rating point deduction), Up to 3 hours before: 50% fee (0.4 rating point deduction), Up to 1 hour before: 100% fee (0.5 rating point deduction).
What should I do in case of an accident or emergency?
The service provider holds full legal and financial responsibility. Immediate notification to Ottobus is required.
When and how are commissions deducted?
Ottobus deducts its commission before transferring the remaining balance to your bank account. Payments are processed within 3 business days after confirmation.
Are there limits on the number of vehicles a provider can register?
Ottobus reserves the right to impose limits on the number of vehicles a service provider can register.
What documents do I need as a driver?
Required documents include transport licenses (e.g., D2 Certificate, TURSAB license, driver certifications).
